FAQs

Who is sneaker shack?

Established in January 2021, Sneaker Shack is a dedicated team passionate about providing high-quality, authentic sneakers to our customers. Through strong relationships with genuine and trustworthy suppliers, we ensure that every pair we offer is 100% authentic and sourced responsibly.

Where are our suppliers located?

We work with trusted suppliers worldwide to source authentic sneakers at the best prices with fast delivery times, ensuring a smooth shopping experience for our customers.

Are our products authentic, and how do we verify them?

Yes, all our sneakers are 100% authentic. After being sourced from our trusted suppliers, each pair undergoes a second round of authentication and a quality check at our workshop before reaching our customers.

How does delivery work for customers in Malta?

For Maltese residents, delivery takes approximately 4-10 business days and is hand-delivered by our company couriers for a smooth and reliable service.

Do we deliver outside of Malta?

Yes! We ship to all European countries, including Gozo. After verifying authenticity and checking for defects, we securely package and send your order by post. Tracking numbers may be provided to keep you updated on your delivery.

Are refunds accepted?

Once an order is placed, refunds are not accepted. Please ensure you’re confident in your purchase before completing the order.

Are we trustworthy?

Yes, our testimonials speak for themselves. We pride ourselves on building trust with our customers through genuine service, quality products, and reliable delivery.